We accept returns only for items that arrive damaged or defective. Because our pieces are either handcrafted using traditional Jaipuri printing techniques or made-to-order using 3D printing, minor variations are part of their character and are not considered defects.
• Eligibility: Returns accepted only for damaged or defective products.
• Unboxing video: A continuous, unedited video of you opening the parcel is mandatory for all damage claims.
• Report within: 7 days of delivery.
• Refund timeline: Initiated within 10 business days of receiving and inspecting the returned item.
• Contact: shop@highmour.com | WhatsApp: +91-8233412269
1. When a Return Is Eligible
We will approve a return if:
• The product is physically damaged or broken on arrival.
• There is a clear manufacturing defect (not a natural variation).
• The issue is reported within 7 days of delivery with a valid unboxing video (see Section 2).
• Change of mind or personal preference.
• Natural, minor variations typical of handcrafted items — including print alignment, colour depth, or block-print placement in Jaipuri block, dabu, and sanganeri textiles.
• Subtle surface nuances or layer lines in 3D-printed pieces — these are inherent to the process.
• Colour variation due to screen settings, monitor calibration, or photography lighting.
• Damage to outer packaging without damage to the product itself.
2. Unboxing Video (Mandatory for All Damage Claims)
Please record a clear, continuous, and unedited video before and while opening the parcel. The video must:
1. Show the unopened parcel from all sides and clearly display the shipping label.
2. Begin opening the parcel on camera — show every layer of packaging being removed.
3. Clearly show the product as it is taken out, and the damage or defect close-up.
4. Be continuous with no cuts, filters, or edits.
5. Be well-lit and in focus throughout.
Claims submitted without a valid unboxing video may be delayed or declined. We understand this may feel like an extra step — it protects both you and us from courier-related disputes.
3. How to Request a Return
Email or WhatsApp us within 7 days of delivery with:
• The unboxing video (share via Google Drive or WeTransfer link)
• 2–3 clear photos of the damage or defect
• A short description of the issue
• Email: shop@highmour.com
• WhatsApp: +91-8233412269
We will respond within 1–2 business days to confirm eligibility and share next steps.
4. Return Pickup & Packaging
• Where available, we will arrange a reverse pickup at no cost to you.
• If reverse pickup is not serviceable at your pin code, we will guide you on how to send the item back, and reimburse reasonable courier charges (up to a standard amount we will confirm at that time).
• The item must be returned in its original packaging with all accessories, tags, and the invoice included.
• Please pack it securely to prevent further damage in transit — we cannot accept returns that are damaged during return shipping due to poor packaging.
• If your return is approved, we will offer either a replacement (subject to availability) or a full refund of the product value including applicable taxes.
• Refunds are initiated within 10 business days of receiving and inspecting the returned item.
• Refunds are credited to the original payment method.
• For Cash on Delivery (COD) orders, we will request your bank account details and process the transfer within 10 business days of return receipt.
• Shipping fees are non-refundable unless the return is due to an error on our part.
6. Exchanges & Order Cancellations
• We do not offer direct exchanges. If you would like a different item, please return the original (if eligible) and place a new order.
• Orders cannot be cancelled once they have been dispatched.
• If you wish to cancel before dispatch, contact us immediately at shop@highmour.com or WhatsApp +91-8233412269. We will do our best to accommodate.
Highmour makes two distinct kinds of products:
3D-Printed Pieces (Lamps, Vases, Tea Light Shades): Made-to-order using eco-friendly, plant-based filaments. Subtle layer lines, surface texture, and slight tonal differences between batches are normal and add to the handmade quality.
Jaipuri Printed Cotton Furnishings (Bedsheets, Dohar, Table Runners, Table Covers, Cushion Covers): Hand block-printed, dabu-dyed, or sanganeri-printed in small batches. Minor variations in print registration, colour depth, and repeat alignment are inherent to the hand-printing process and are not defects — they are proof of authenticity.
These characteristics are what make each piece one of a kind.
