At Highmour, every piece is prepared with care before it leaves our studio. Processing times vary by product type, and all shipping within India is free.
We currently ship within India only. We do not offer international shipping at this time.
All orders ship free across India — no minimum order value, no hidden fees.
Processing & Dispatch Timelines
3D-Printed Products (Lamps, Vases, Tea Light Shades)
Made-to-order. Please allow 5–7 business days to prepare and dispatch your order. For larger quantities or bulk orders, we will confirm the timeline by email or WhatsApp before processing.
Jaipuri Cotton Furnishings (Bedsheets, Dohar, Table Runners, Table Covers, Cushion Covers)
Usually dispatched within 2–3 business days.
Business days exclude Sundays and public holidays. During festival seasons or sale periods, processing may take slightly longer — we will keep you informed.
Once dispatched, delivery typically takes 3–7 business days within India, depending on your location and the courier network. Remote or rural locations may take a little longer.
You will receive tracking details via email or SMS/WhatsApp as soon as your order is shipped.
Orders With Multiple Items
If your order includes both 3D-printed products and Jaipuri furnishings, they may be dispatched separately so that what is ready ships first. You will receive individual tracking information for each parcel.
• Tracking details are shared via email or WhatsApp after dispatch.
• It may take up to 24 hours for tracking movement to appear after the shipping label is created.
• If you have not received tracking details within the expected processing window, contact us at shop@highmour.com or WhatsApp +91-8233412269.
Need to update your delivery address? Contact us within a few hours of placing your order. Once an order is packed or handed over to the courier, address changes may not be possible.
Delivery Attempts & Returned Parcels
Couriers typically make two delivery attempts. If a parcel is returned to us due to:
• Missed delivery attempts
• Incorrect or incomplete address provided at checkout
• Refusal to accept the delivery
We will contact you to arrange re-dispatch. Re-shipping in these cases will incur an additional fee of ₹100–₹150 depending on location and parcel weight, which we will confirm before resending.
Lost or Damaged in Transit
If your parcel appears lost in transit (no movement for more than 10 business days after dispatch), please contact us at shop@highmour.com. We will raise a complaint with the courier on your behalf and work to resolve it — either by resending your order or issuing a refund, depending on the situation.
If your order arrives damaged, please refer to our Returns & Refunds Policy and record an unboxing video before opening the parcel.
Bulk, Corporate & Gifting Orders
For large quantities, corporate gifting, or orders with specific delivery date requirements, please reach out to us before placing your order at shop@highmour.com or WhatsApp +91-8233412269. We will confirm timelines and availability personally.
Business hours: Monday to Saturday, 10 AM – 6 PM IST
